Customer Reviews for Bio Bidet - Flow Motion Activated Kitchen Faucet - Chrome
Customer Rating
4
Really Works as Intended
on April 11, 2021
Posted by: JanineL
from Phoenix, AZ
Pleasantly surprised by how well this Bio-Bidet Flow Auto Faucet works. Plus, it’s a thing of beauty to look at, and really does add a modern look to my kitchen’s sink space. Installation took longer than expected, and was a bit of an uncomfortable process, but give yourself some time, read up on all the instructions, and watch the helpful install video.
We never had a faucet that was like this one and we are very happy that we chose this one. Everyone has asked where we got it from and we are happy to tell them!!
My faucet activates between 4 and 5 inches from the sensor, since I have a single sink this does not work out so well when washing pots and pans. The other thing I don't like is the battery pack is hard wired to the unit and I am afraid that one time when I change the batteries I'm going to break the wires I don't know if the wires are secured inside the unit or not. the battery cover gives you a false impression of battery installation otherweise its a good faucet but not good for my single sink application. If I new what I know now I don't think I would buy it.
Response from biobidet.comBy Stephanie, Customer Service, March 29, 2021
Hello,
Thank you for sharing this information. Since all sinks are not created equally some might find the sensor more sensitive than others. One option is to rotate your faucet so the sensor is on the left. You can find an image of this alternate installation on page 8 of the user manual. If you have questions please feel free to reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214.
From new to require repair in less than a week. Leaky handle turned this purchase into a nightmare. Then, after a strange process and mandatory waiver of product liability, the manufacturer sent a part to be replaced, a cartridge, without instruction on how to replace it. The true name of this product should be "Flaw" for bio-bidet deliberately selling a faulty defective product
Response from biobidet.comBy Stephanie, Customer Service, March 29, 2021
Hello,
Thank you for sharing this information. We are sorry to learn about the faucet starting to leak. The instructions to repair at home are sent via email and might have been forgotten by someone on the team. I will be reaching out shortly to send these your way and follow up on the issue. We want to make sure you are completely satisfied with your faucet. Thanks, Bio Bidet Team
I just purchased and installed (easily) the matte black model and what a FANTASTIC upgrade! Certainly opens up the sink area which we were in most need of.
The Flow faucet provided an upgrade in every important area over the 20 year old fixture it replaced: ease of installation, dry/no drip seals, water saving flow rate, hold button on spray wand, and love/love/love the motion sensing feature!