Customer Reviews for Bio Bidet - by Bemis BB1200 Elongated Bidet Toilet Seat with Drylette Towels - White
Customer Rating
1
poor quality and broke after 6 months
on April 15, 2026
Posted by: bbol
from CA
poor quality - drying feature broke and failed to work after less than 6 months of purchase with limited use. do not buy, quality of the overall product is cheap/poor.
Very happy with this purchase. This bidet is more comfortable and upgraded from the bidet i bought around 4 years ago. All functions are working perfect. My husband had a little problem with the fastener gasket when installed it, the size didn't match our toilet, but he made another one by himself and the rest of it worked fine.
First, the functionality does not match the product description. The seat and water are not staying heated as advertised, and despite multiple attempts to troubleshoot, we have had no success resolving the issue.
Second, the build quality is shockingly poor. This is an adult-only household, and we’ve treated the product with care. No one is overweight, and yet the lid broke off without any pressure or weight applied. In addition, we’ve discovered cracks developing in the structure during routine cleaning. We’ve only had it installed for a short time, and it’s already falling apart.
I purchased the 1200 primarily because of its elongated size, as my previous bidet was round, and its inclusion of theTurbo wash function as well as the feeling that an ‘upgrade’ was due. However, I am extremely disappointed with its performance. In comparison to the BB 1000, for my view the cleaning process of the 1200 falls short in several areas.
The water pressure is significantly lower, the cleaning is sub par and include fewer cleaning options and settings, and the light is dimmer plus, it is not blue and cannot be independently turned on or off. The Turbo wash feature, which is a requirement for me is underwhelming as to be nonexistent. While the BB 1000 didn’t technically have a Turbo/vortex wash option , I found its performance in this regard to be significantly more effective than the 1200.
Additionally, I’v experienced consistent issues with the app and connectivity. Setting aside for a moment that it functions and seems a gimmick. The app always forgets the paired 1200, requiring me to pair it again. As the app functionality isn’t particularly useful for me I’ve stopped attempting to use it.
Another point of dissatisfaction is that the BB 1200 does not remember the previous use settings, which was a convenient feature on the BB 1000. Not exactly ‘rembering’ the last setting as much as getting directly to it. As I live alone, this feature was particularly useful.
While I regret having to provide such a negative review, my dissatisfaction with the BB 1200 is complete, is genuine and based on the significant differences I’ve encountered compared to the BB 1000.
[This review was collected as part of a promotion.] My husband travels a lot. I'm waiting for you to come back so I can install it, but I'm dying to try it. I want to know if it's like they say in the videos on the internet.