Poorly documented manual, tech sheet, and pre-purchase details with near zero excuses for not better explaining the system requirements even for their own motherboards. While the card works well per ventilation, mounting, and is even quiet per the fan, using it as designated is completely dependent upon your motherboard and CPU combo. And this isn't like saying "if you don't have the latest BIOS or gear". No. This is fully dependent upon a full design where you spec out exactly which slots may or may not support this kind of configuration.
The baseline is that they intend this to reside in the same slot where most of us would put our GPUs. Given that you probably won't be doing that, you now are left w/ an expansion board that supports x4 M.2 drives, but you might only be able to use 1 or 2. And you MUST then check your motherboard to see which slots support how many bifurcations. And if you've never heard the word bifurcations before, then don't buy this card.
I think this boards cooling design represents a solid effort and gives us a path toward something that I appreciate. The airflow really is great compared to motherboard mounted M.2 devices. It keeps the (sadly) one drive I'm able to use in it very cool. 20C cooler than on the motherboard.
And while I would have appreciated having this work for 4 drives, I can make do (for now) with one in it and just solve my overheating problem. Let's just hope that future CPU/Mobos combos out in 2022 support bifurcation in a better way than current chipsets do while also allowing you to actually use any modern GPU.
Written by a customer while visiting https://www.asus.com
Massive heat sync will allow NVME drives to run at full speed! You can run RAID through the BIOS or configure the BIOS for JBOD and run RAID in the OS. I believe that you must run RAID0 through the BIOS if you want it to be your OS drive. There are docs on that if you're using an ASUS Motherboard. You have to manually inject the RAID drivers when installing the OS.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
I purchased this card to replace my HYPER M.2 X16 gen 3 card as I have switched to Gen 4 PCIe NVMe SSD's and using the gen 4 with 4 raided drives the throughput is insane! If you need to move large amounts of data quickly or want lighting fast response this is the card for you but only if you are using gen 4 SSD's and your MB supports gen 4!!
Written by a customer while visiting https://www.asus.com
I had to call Asus my Asus X-570 MB would not even recognize the card. I sent it back very disappointed ask my stuff is Asus this is the first thing that hasn't worked. Device manager did not even see it but the bios was set. .
No, I would not recommend this to a friend.
Written by a customer while visiting https://www.asus.com
Card is beautiful. Tech support said it works with my Maximus XIII Hero mobo. But not what I expected. Wanted an M.2 RAID 10 but only got 2 M.2's showing up. Returned the card for a refund. Tech support no help, didn't know the first thing about the card.
Written by a customer while visiting https://www.asus.com
not a lot of info on how to setup and requirements
Response from https://www.asus.comBy CLM, September 20, 2024
Dear Patrick Conroy, We regret to learn that you are experiencing issues with the setup. We stand firmly behind our products and continuously strive to improve our approach and processes to achieve customer service excellence.
Please follow the manual linked below. If you have completed all the steps and the issue persists, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case.
Your feedback is important as it helps us improve ASUS support channels. Please refer to this case number (N2409029987-0001) for better assistance.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support ;https://dlcdnets.asus.com/pub/ASUS/mb/Add_on_card/HYPER_M.2_X16_Gen_4_Card/E16246_HYPER_M.2_X16_GEN_4_Card_UM_WEB.pdf?model=HYPER%20M.2%20X16%20GEN%204%20CARD
Written by a customer while visiting https://www.asus.com