Terrible chair. Both arms and lift collapsed right away.
on September 22, 2025
Posted by: R.B.
Verified Purchase:Yes
The arms are so soft they collapsed within hours. (The floor model at the store had firm arms. I don’t know why they’re different.) And the supposedly-hydraulic lift collapses invisibly over hours; it is lower each day than the day before and I have to raise it. I will have to trash it or maybe give it away as long as I make clear to whoever takes it that it will not hold up to use. (For what it’s worth I weigh 160 lbs so it’s not my weight or my arms causing the collapse.)
Response from StaplesBy September 25, 2025
Hi Richard I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS