Great customer service at the store. The chair arrived on time but when I started to put it together I realized it was too big for my working area. In the large store it looked much smaller. I did say I wanted a chair without arms but there was nothing on display in the store. I went online not realizing there were so many more chairs I could choose from. I returned the chair and Nancy handling my return with grace. I gave it a four although the customer service was excellent. Now I will go online and choose something smaller.
Convenient comfortable and takes up little space. Good for a person who is not very tall (like me). For a tall and fat person it will not be good. Easy to assemble.
Everything thing you need to assemble the chair is in the box. No extra tools required. The chair has a nice look and feel. I work nine-hour days and it's comfortable enough to sit through long stretches of work.