I went to the Rochester location where a gentleman followed us around the first time. He didn't explain his presence so it was a little strange to us. Then brought the wrong color chair when I asked for a specific color. Very frustrating because that process took quite a while. We purchased a chair but not the one we were looking for. I had asked the gentleman if maybe another store would have the color we wanted. He said they would not and that we would need to go onto the website. I went onto the site but the sale promotions was not available. I went back to the store a couple of weeks later and the same gentleman came to assist me. I asked him several questions to which he didn't have the answers to. I was at my whit's end with the lack on knowledge from this employee and the lack of interest of anyone else to try to help. My boyfriend ended up going to the Somersworth office and the attendant located the product in Newington.
It took me 29 minutes to put together. I thought the directions were good. One good thing about the chair not contained in the description is that the arm rest width is actually adjustable using tools. Obviously not as convenient as tool-free adjustment but better than no adjustment at all in my opinion. Bad things not contained in the description: (1) The foam used in the seat is lower density than I usually see in chairs. I bottom out the foam and can feel the plywood surface beneath when I sit (I weight ~180 lbs). It's not that uncomfortable but definitely not ideal. (2) The tilt lock can only lock the chair into the full upright position not any arbitrary level of recline. My unit also had a manufacturing defect. The holes on the seat to which the back and arm rests are attached were drilled slightly off center resulting in off center back and arm rests once attached. It looks a little funny if you examine it closely but I didn't think it affected usability much. I doubt all units are like this but it wasn't a big enough issue for me to bother with disassembling the chair returning it and reassembling a new one.
The employees were very helpful to help me select the chair plus carried it out to my car. It is a very comfortable chair and I am happy to have it. I am using he chair in my sewing room.
This is the perfect chair for my home office. It looks great and feels just right for my aging back. The cost was perfect. I would recommend it to family and friends.