The title says it all. The local store customer service is lazy and largely absent. However I plunged ahead and bought the chair largely on its merits.
I waited a while before writing this review to see how this chair lasted. I bought this chair to replace the Mesh Back Fabric Task Chair 51463-cc which failed after about 6 months. This chair is still going strong after about a year and still works like new. It's hydraulic piston holds position and it moves with ease. It is comfortable even after hours of use and is worth the extra dollars I paid over the Mesh Back Chair. I expect that this chair will last for years.
My daughter loves her new chair. It’s very comfortable and fits nicely in her desk. This will help her a lot now that she’s in middle school and has a big history fair project and she has a lot of sitting to do.
We've had the chair for 6 months (or more) now. Both hubby and I sit in it several hours a day and it still looks brand new. Very comfortable. We are very pleased with the purchase!