This chair is soft and easy to put together. What I did not realize when I sat in it at the store is that the top portion of the back hits to low and causes my back to hurt. The arm rests are also low making merely decorative. I am a 5'5" female and the proportion just doesn't feel right while working. This chair did seem very comfortable in the store but does not feel comfortable working at a desk.
I tried out the chair in store but they were out of stock and had to order it for me. Took only 3 business days for it to arrive. I assembled it by myself- it is much easier to do with two people. Assembly was straight forward and the chair looks and feels great!