This chair is soft and easy to put together. What I did not realize when I sat in it at the store is that the top portion of the back hits to low and causes my back to hurt. The arm rests are also low making merely decorative. I am a 5'5" female and the proportion just doesn't feel right while working. This chair did seem very comfortable in the store but does not feel comfortable working at a desk.
Sat in this chair at the store and fell in love. They were having a sale so I paid 50% less than retail. Assembly was easy enough. Hardest part was getting the huge box in my car and keeping the castors from slipping while I attached the armrests. So far the part I like least is trying to turn the tilt wheel which is towards the back part of the chair and my arms have difficulty reaching that far between my legs. I ended up turning it over to try to turn it easier but I don't think it did much to the stiffness of the back. Overall I've only been sitting in it for about 20-30 minutes so we'll see if the leather makes me sweat or if it feels like it starts to sink. It's rated for 3-5 hours of sitting...
I tried out the chair in store but they were out of stock and had to order it for me. Took only 3 business days for it to arrive. I assembled it by myself- it is much easier to do with two people. Assembly was straight forward and the chair looks and feels great!