I received this chair as a birthday gift. I didn’t have a chair to work from home in. This chair exceeded my expectations. I have a hard time sitting all day and usually feel achy after 8 hours. In this chair I work comfortably all day then sit in it to play board games at night. It was easy to put together and easy to learn how to use the features.
The comfort is not too bad. Seat needs more cushion. Either a denser or thicker foam should do. I have been sitting on it for about 12 hours a day for little over a week (WFH for the quarantine). The seat foam is nearly flat and I can feel the plywood board underneath. Back and neck support is pretty good. I took a couple of naps on the chair without pinching my neck. And it reclines nicely. The build quality is another story though. It feels very "fragile". I made sure every screw was tightened properly and it's still kinda wobbly. Screaking everywhere whenever I make a movement such as recline or turn. When I recline the four screws attach the seat to the bottom base are "bending" the plywood within the seat. I can see that breaking first in the near future and that would be it for this chair. My last $60 Staple's chair lasted me 8 years. For this one buy it for the price and don't expect it last long. I'd give it a year.