The chair is very comfortable. It takes a little practice to adjust it but it's not a big problem. Rolls very well on my carpet. I really like this chair. Would recommend it.
I previously had this same chair. And I would not normally order a chair on line but thought this was a safe bet. WRONG. The 1st chair was very comfortable from the 1st time I sat in it. This one is much less confortable and rather I would say "too firm". Teaches me not to order on line for item such as this.
It doesn't have the upper back support I thought it had which is really bad for long periods of time. I have to lean back or lay in the chair to stop some of the upper back and shoulder pain. I wish it had more adjustment options like a lean forward if it was able to lean forward I would give it a 5* and it would solve so many problems. I would give it a 3* but the customer service was amazing so a 4 will suffice. :)