I love the chair. The hardware package that came with it - not so much. I called Customer Support and was very happy with the assistance I received. They were going to send a new hardware package out. One week later I received it. (The screws in the first package were not correct). Well they sent a package that looked similar but for a different chair (looked just the same). The screws were even worse than the first package. Now I have to call again. Ugh
I am very happy with this chair since it fulfill what I was looking for to sit at least 8 hrs and all the features of tilt rocking and the arm side rest also very comfortable and the height that can be set for need infront of the camera