I’ve had the chair for about 10 months now and it has not held up. Complaints: Cushioning has worn down to the plastic on the lumbar support and arm rests. Arm rests are too close and dig into the sides of your legs. I’d probably gift a chair like this to somebody I hate. Save your money and buy a real office that will last.
However upon opening the box a strong musty odor inside which also was in the section back and seat cushion. Had to return the chair to the store and there was no more stock. I was very pleased otherwise with the parts and excellent instructions. Manager gave me a full credit AND allowed me to choose another chair (upper price limit) and gave me the same discount even though it had now expired.
I love my chair and the staff at Staples went above and beyond to help me find the perfect one. The manager was very nice and made sure I had help getting it in my car.