The employee we bought this for is taller and the headrest is hitting him in the upper shoulder area and the lower neck area. He is not a complainer so he's keeping the chair because he can still lean back and it's useable. He may change his mind later.
Excellent chair very ergonomically designed. I purchased this chair for my work office chair and home office. The comfort and support this chair provides is well worth the money. I highly recommend for individuals with lower back problems. The lumbar support is like no other I have purchased.
Bought this for my daughter's room - was pretty easy to put together and she's now doing homework at her desk instead of in her bed which I always hated.