Good quality chair - same as what was observed / tested / chosen on the Staples showroom floor. The seat and back allow good flex which for me helps manage / mitigate pain in my lower back and tailbone regions. Headrest is attached in place but can be tilted it's location is comfortable if I want to lean my head all the way back / rest my head and neck.
The chair itself came quick and was easy to assemble however the box came delivered with the entire chair falling out. The wheels are also tight so its hard to roll the char around the floor. Overall its comfortable and good for my back.
Overall I'm very happy with the chair so far (have used for about a week). I was primarily looking for good lumbar support and this chair has. The lumbar support is adjustable and substantial. I'm finding that I like the mesh fabric; I don't have any sagging issues right off the bat (though I imagine it might stretch a bit in a few weeks/months/years). The only thing that wasn't great about the chair was the neck rest. I am 6' and the neck rest falls below my shoulders actually getting in the way. Taller people might want to consider not installing the neck rest. I ended up going to my local hardware store and buying a couple of brackets that allowed me to raise the headrest by a few inches. It is now in the perfect location. The adjustment didn't require any drilling or damage to the chair and cost about $5. I would definitely recommend doing that if you are wary of getting this chair because of the low neck rest.
This chair is amazing!! It's supportive to both the neck and lower back. The mesh allows your bottom to over heat after a long day of sitting!! I would definitely purchase again
I'm not an office chair expert but for 2 weeks now this chair has been comfortable and cool (temp) for full days in the office. It's also pretty sturdy and was easy to assemble.
Very comfortable easy to customize to your comfort. I chose to build mine. I took my time it took about 30 minutes and instructions were straightforward. You do have to lift the chair over the base. Encourages good ergo. My back and shoulders are thanking me for this purchase.