I needed this chair to replace a chair from another vendor. It is so comfortable I don’t get sore sitting it in. Really well made and easy to put together.
Chair is comfortable and easy to assemble. Only suggestion would be in assembly step 5 (securing the back of the chair) to first screw (yellow) the lower chair back hole to the corresponding lower arm hole then tighten slightly to secure and then raise the back to the 90-degree position and then screw the upper chair back hole to the corresponding arm hole then firmly tighten all four screws to secure.
I had the chair assembled in store. The person showed me how to tighten arms by popping off a small cap. After the cap was replaced it kept falling off. They are building me another
We were helped by the store general manager whose customer service skills were r the best we needed 4 chairs and this location only had 2. He offered to personally drive to the nearest store to pick up the other #.but that location only had one. He called another location and had r Them. send the chairs via UPS. THEY ARRIVED AT THE Kendall location as promised and we picked them up next day. The staff at the Kendall location was top notch