This product was on sale . besides the price store charge me $19.99 for additional charge and then manager he told me if I buy Insurance another 19.99. He will give me a discount for 25% but it was a lie. I didn’t have my glasses to check my receipt. I came home and I checked he gave me five dollar discount and I don’t have anybody to take that chair back to the store to return.
Response from StaplesBy Staples Care, October 22, 2025
Hi Nazeli I'm disappointed to hear that you’re not happy with the service you received at our North Hollywood CA location. We expect our management team and associates to provide all customers with great service in a professional manner during their visits. I've forwarded your comments to our Corporate Retail Relations team to be reviewed and addressed internally for improvements. If you feel that improvements have not been made during your next visit please call (800) 338-0252 option 4 M-F between 9am-5pm EST (excluding holidays). If you would like to provide a review about the recently purchased Staples Tervina Managers Chair you can send a new reply to the original email request that includes your thoughts and concerns regarding the product. ^LH
Great chair for the price. So far so good. Time will tell how the faux leather will hold up. You have to put the chair together yourself but it was easy to assemble. This was a good fine for a desk chair for my son's room.
I received assistance to carry the box to my car. The chair was easy to assemble. The material is very smooth and the quality of the chair is comfortably satisfying.
It is put together comfortable adjusted to the right height and in use. The directions were somewhat clear but needs clarification. To turn the knob under the chair: Directions say clockwise for one counterclockwise for the other. Is this sitting in the chair and bending forward or is it crouched in front of the chair. Difference in which way one is to turn it. And if you do it seated in the chair you must stand on your head with your butt in the chair. Try it sometime - not easy to do. In other words there needs to be some written words to go along with the pictures.