Purchased the chair unassembled and without the product protection coverage. Got it home and was unable to assemble it as one of the bolt holes was not drilled out correctly/completely. I called the store and explained the problem. FIrst question was ‘Did you buy the product protection?’ When I told the gal that I had not she acted like that was the problem. When I pointed out that it was a defect that made the chair unable to be put together not a warranty issue she said I could bring the chair back in. It seems insane that a person should have to buy product protection just to get a useable piece of furniture.
Response from StaplesBy March 3, 2025
Hi Thanks for reaching out to us. I regret to hear that you received a defective item with your recent purchase. To return or replace this item please visit your local store. https://stores.staples.com/search ^MS
I like to be able to get out without moving the chair back and forth - so I didn't install the arms. The back is good for my posture too. I recommend this chair.
I love this chair. It is exactly what I was looking for. I did not want a large chair. It is comfortable and I love the color. I also got a good deal on it.
I tend to have issues finding a chair I can sit all the ways back in and still touch the floor as I’m only 5’ tall. This chair’s lowest setting is perfect for me and it adjusts easily when my husband needs to use it. Just the right amount of support.