The chair was VERY well packaged. Directions were easy to understand. Seems to be well built and comfortable. Got mine in blue. I can't stand black and white didn't go with my office. Is it as good as Herman Miller? Probably not but for $900 is is GREAT.
Bought in January and by May the seat would begin to sink sporadically. By August is now fails constantly and yes I am under the 275# limit it says it handles. Absolute junk.