Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
We bought on sale for $99 - love the variety of color options. It was also easy to assemble - everything is packaged separately by step. Chair is comfortable but not super cushioned. The back is very good. The only thing I don't like is that there is no way to stop the chair from spinning. So it is very loose in that regard. When you go to sit down make sure you have the armrests so you don't miss the chair!
Response from StaplesBy April 28, 2025
Hi Lori thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience. ^BF