It is a decent comfortable chair for general use. Probably you would want to upgrade if your chair is getting 24/7 use or if the users are on the overweight side.
The assembly directions for the chair were easy to follow and all the bolts for each step were color coded and individually wrapped. I have only used the chair for a few days but it is comfortable and looks well made for the price.
This is a comfortable chair for me to use with my desk. Didn't take long for my hubby to put together. Light weight for me to handle. Like it. Wheels roll easily. Watch it when you sit down or get up. Otherwise I'd give it a 5 rating.
I bought this for my temporary home office. I didn't want to spend a ton of money because I won't need it long. I was concerned about the quality because it was so inexpensive. But I was pleasantly surprised. I like this chair better than my high end chair at work! The arms don't adjust or flip up but the chair itself is adjustable for height. It was super easy to assemble and the screws are even color coded! :)