The chair looks great and is very comfortable. It's just we what we wanted at a really good price. The quality seems to be very good also. One of the castors was missing a little retaining clip so if I lifted the chair up off the floor the castor would fall out. I called the service number. I was talking to a person almost immediately and within I'd say three minutes we had a replacement part on the way - totally painless. I suppose I should have taken one star off since there was a problem with the castor but customer service was so good (which is rare these days) I decided it was a five star experience.
The only fault I think some might find is that the chair might be small for large frames people. We are small people so this was a plus for us. So often chairs like this are too deep and big for our comfort. Excellent chair for the money.
We are very happy with the chair. It was a good price and it also provides good support for my daughter’s back especially when she studies for long hours at her desk.