I like a firmer chair with good back support and this chair provides that. I'm still getting used to it as my old chair was smaller and didn't have armrests. But so far so good! It's a nice-looking chair. The mesh provides ventilation which is nice. I also like all the ways it can be adjusted (height tilt lumbar arm rests etc.) to fit individual needs. I only gave 4 out of 5 stars because I wish the seat depth could also be adjusted to accommodate shorter folks like me.
The chair is great and do was the service at Staples. For a reasonable fee Staples put the chair together for us. They promptly called when it was ready and we picked it up.