Everything about the chair experience was good. Assembling was not as easy as I would have liked or expected. Aligning the screw holes for the arms was problematic and the directions were pictures. Written directions were almost non-existent. Otherwise it appears to be a great value.
Tried out a number of chairs at Staples; this was more comfortable than some that were much more expensive. Was able to put it together alone but note - it would be MUCH more easy with two people. I'd recommend the chair for a home office which is how I'm using it.