I bought this chair a week ago for deal. The instructions for assembly were very clear. Assembly was quite easy except may be for the back which needed extra hands. Materials are generally quite sturdy. The fabric itself is synthetic though. But I knew what I was getting into. Still quite comfortable and provides good support.
2 1/2 stairs for the chair...and ZERO stars for the return policy. 14 days? Seriously? Not a big fan of this chair or Staples. The foam in back rest gets very hot when sitting in it for even short periods of time so that is very uncomfortable. The chair is also quite high even on the lowest setting. Based on that and that the arms actually seem higher at the front than the back of the chair it is too high to under any desk that has a drawer or keyboard pullout so you end up sitting way back from the desk. Lowest seat height is 18.5" and the arms are just over 26" high when chair is lowered completely. Poor design and not close to being worth the Franklin that I paid for it for on sale.
My son with cognitive challenges just put the hair together BY HIMSELF!!!! so the picture instructions were great for him. Most difficult was putting the screws in for the armrests. Hope the chair lasts for years. I bought chair insurance (which I never heard of) only to find out that the chair company inside the instruction booklet has a 7 YEAR warranty. So I really did not need to buy insurance from Staples. That is disappointing!!!