The chair is quite comfortable which is why we purchased it. However it is cheaply constructed. It is not possible to remove the arms to fit the chair under the desktop (as we've done with all of our previous office chairs) because the arms actually hold the back of the seat onto the chair. Putting it together was a chore because the holes did not all line up properly so it took a great deal of effort and time to finish the assembly. We ended up having to increase the length of the lever on the installation tool in order to get enough force to set the screw in place and hold the back on. I would not buy this chair again and am glad we bought the warranty (which we usually do not do) because I'm pretty certain something will happen to it that will need repair or replacement.
I love this chair. It is simple and really comfortable with just enough back support. I do wish it went 1-2" lower to the ground though because I have really short legs.
I bought this a few months ago and initially it was great. Comfortable and no issues. But as the months passed the chair no longer stays upright when I seat back. The cushions on the arm rest are flat (felt like memory foam initially). The screws connecting the arm rest have loosen and came off (this was not an assembly part). Even the seat cushions are getting flat. I'm not light but no where near the capacity limit of 275 pounds. I'm going to see if their stated 7 year warranty is real or not since it stated that it's "limited". Wish me luck.