Purchased the chair unassembled and without the product protection coverage. Got it home and was unable to assemble it as one of the bolt holes was not drilled out correctly/completely. I called the store and explained the problem. FIrst question was ‘Did you buy the product protection?’ When I told the gal that I had not she acted like that was the problem. When I pointed out that it was a defect that made the chair unable to be put together not a warranty issue she said I could bring the chair back in. It seems insane that a person should have to buy product protection just to get a useable piece of furniture.
Response from StaplesBy March 3, 2025
Hi Thanks for reaching out to us. I regret to hear that you received a defective item with your recent purchase. To return or replace this item please visit your local store. https://stores.staples.com/search ^MS
I like to be able to get out without moving the chair back and forth - so I didn't install the arms. The back is good for my posture too. I recommend this chair.
I love this chair. It is exactly what I was looking for. I did not want a large chair. It is comfortable and I love the color. I also got a good deal on it.