My original order for this chair had to be replaced because of the chair arms were not matching in height. I believe the pre-drilled holes on the seat were slightly off by 1/2". So I called customer service and the exchange process went very smoothly. Staples resent me a new replacement chair the next day! Great work customer service center! The Mcallum BLM chair is nice and comfortable. I can sit in it a full day while working at home. I'm very happy and satisfied with ordering this chair on-line. Overall ordering thru Staples is seamless and efficient and I would be glad to order other items when the need arises. Thanlks
After a delivery problem was solved and I received my chair I was very happy with the look of the chair. The leather is nice and smooth and looks well made. I am loving my chair however the seat part seems to fit people with short legs I have to sit as far back in the chair for it to come to my knees and then my knees are about 2 inches from the seat. The back support does not stick out enough to support my back I have to use a pillow.All in All I recommend this chair. The price was really good for the quality.