The first chair arrived with a defective base bracket and I was fortunate to receive a replacement chair before o returned it because the second one had a defective arm bracket. I pieced together one good chair from the two Boxes and returned the defective parts. I’ve had the chair for only a few weeks and I can feel that the padding is already showing signs that it will not last on the arms. It wobbles more than you would expect even after retightening everything. I don’t expect it to last long
I gave this a 3 stars because the right arm of the chair detached from the post literally the very next day. The quality of the chair is average lumbar support is not noticeable I had to use my own pillow for support.
I have had my old office chair for a few years already and didn't notice how bad it was until I sat on this one. A lot of cushion and very comfortable. I recommend.