Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
This Westcliffe chair seems to be made well. So far in the first week it seems to be holding up well however I had to make one adjustment right from the get-go. It needed the front of the seat. Portion tilted back more in its neutral position even before you sit in it. This is because I sat too far forward like it was going to throw me out of the chair. Also it is too L- shaped. The back needs to be one or two more degrees tilted back from the bottom seat part which it is not so I strain to sit in it for long periods. it’s a comfortable seat when I first sit down but only to a point. It’s not shaped like my body. Unfortunately the model that was was returned to Staples due to being defective. It was an entirely different chair. I may have to return this one as well because my lower back is not digging it.