Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
We were buying an inexpensive chair for a conference room that would not get used much. So they are GREAT for the money. I was not expecting them to come in a million pieces. It took some VALUABLE time to assemble 8 chairs. I was hoping to put the top on the base and pop in the casters. But all in all they look great and are going to be good for our purpose.