Customer reviews from sony.com
Sony - Mobile XAV-AX3200 6.95" Bluetooth Media Receiver with Apple CarPlay and Android Auto - Black
Average customer rating
3.8
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
4
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
1
70%of customers recommend this product.
(
7 out of
10)
Customer Reviews for Sony - Mobile XAV-AX3200 6.95" Bluetooth Media Receiver with Apple CarPlay and Android Auto - Black
Posted by: JimHatesSony
Gender:Male
Verified Purchase:Yes
This receiver will not hold its identification of the USB music on a flash drive. It works for a while then stops, saying it does not recognize the files. You have to do a soft reset then it recognizes it again. What's up with that? It also loses the connection to the phone all the time.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Trd tun
Gender:Male
Verified Purchase:Yes
I purchased this for my dad and he loves it on his Highlander the sound quality is exceptional and it turned out great on the install . The headunit fit the openings very well with Crutchfield selling us the radio and parts
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Bricemb96
Gender:Male
Verified Purchase:Yes
Sony has released only one update since the release of this model. With that update they didn’t address most of the issues or functions that needed improvement. Since then still nothing.
SONY please improve the CarPlay and WebLink functions!
SONY please improve the CarPlay and WebLink functions!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Easy to use. Easy to install. Great upgrade!
on November 14, 2021
Posted by: GBarker
Gender:Male
Verified Purchase:Yes
Bought this over the weekend, 11/12/2021, and installed it. Easy to install even with the Toyota JBL sound. I did already had the TATO integration kit to use the factory amp. Sounds great and I really like the addition of Android Auto which was my main decision to upgrade the previous aftermarket head unit.
The included connector for steering wheel controls works great and the provided online documentation made it easy to connect. You can map the control to functions that work well. The booklet provided with the unit is lacking in detailed instructions. I found the steering wheel wiring documents online as well as better instructions on how to program the buttons. There are also more detailed instructions on settings here - https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428676.html
Cons -
- All steering controls work when in a 'normal' mode like radio but don't work when in Android Auto, specifically the volume up.
- I can't find a way to disable or turn off audio sources I don't use. I'd like to remove SXM, USB, and A/V from the main screen.
- All steering controls work when in a 'normal' mode like radio but don't work when in Android Auto, specifically the volume up.
- I can't find a way to disable or turn off audio sources I don't use. I'd like to remove SXM, USB, and A/V from the main screen.
All in all, it seems to be a great addition/upgrade to my old Toyota. It boots fast and connects to Andriod Auto via USB instantaneously.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: JD22
Gender:Male
Verified Purchase:Yes
Billed as having a non-glare screen. NOT! Glare is really really bad. Doesn't autoswitch to night mode for Google Maps. No brightness adjustment--screen washed out in daylight and too bright at night. Other than that, great radio with great features.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Migruiz
Gender:Male
Verified Purchase:Yes
Lots of great features for the money. The power was noticed immediately.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: nolanfan
Gender:Male
Verified Purchase:Yes
I have had this since September of 2023. It was working great until about 6 months ago where I noticed sometimes it does not connect to my iPhone and sometimes it does not play certain radio stations. Even if I am within city limits, some stable stations do not work. The other thing I tried that did not work was the run software update. It keeps telling me USB Disk not found. I followed all the steps but it still did not work. Can be annoying.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 19, 2024
Hi nolanfan, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following these links:
https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428631.html
https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428608.html
https://www.sony.com/electronics/support/articles/00234060?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428631.html
https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428608.html
https://www.sony.com/electronics/support/articles/00234060?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: Btman
Gender:Male
Verified Purchase:Yes
Working good so far. Stands up well in Minnesota cold, connects to Bluetooth right away, easy set up and settings. I have noticed when connecting to USB so I can drive with my OnX hunt or maps on it disconnects quickly, goes in and out ...otherwise good for the price etc.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 21, 2024
Hi Btman,
Thanks for sharing your review and experience with the XAV-AX3200. We're glad that you like the durability, Bluetooth connection, and user-friendly functions of the media receiver. Your feedback about the USB function is greatly appreciated. For optimum performance, make sure that the software version of the unit is up-to-date. If you are using a USB cable, make sure that it is secured and connected properly. Use a shorter USB cable when connecting the USB device, or replace the USB cable with a new one.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Thanks for sharing your review and experience with the XAV-AX3200. We're glad that you like the durability, Bluetooth connection, and user-friendly functions of the media receiver. Your feedback about the USB function is greatly appreciated. For optimum performance, make sure that the software version of the unit is up-to-date. If you are using a USB cable, make sure that it is secured and connected properly. Use a shorter USB cable when connecting the USB device, or replace the USB cable with a new one.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Written by a customer while visiting sony.com