Customer reviews from intexcorp.com
Intex - 120V Sand Filter Pump
Average customer rating
2.4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
5
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Intex - 120V Sand Filter Pump
Customer Rating
1
I do not recommend this product
on July 5, 2025
Posted by: Tony
from New Jersey
Gender:Male
I used to own this product the salt water system only lasted for four months and I replaced it with a Hayward sand filter system, and that works 10 times better than the Intex
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 16, 2025
We’re sorry to hear you decided to go with another brand. We appreciate your feedback and regret that the salt water system did not meet your expectations.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Pressure and intake terrible.
on June 22, 2025
Posted by: eveneyer
from Troy,NY
Gender:Female
The intake on this is terrible. Nothing ever goes into the filter basket. Am I able to plug the middle intake valve? And just run it filter basket and then output? If I close off the middle intake, then it works perfectly. If I do this, am I going to ruin the pump? It just doesn’t make any sense.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 22, 2025
We’re sorry to hear about the issues with your pump. Please contact us via chat at intexcorp.com or by phone at 310-549-8235 so we can help troubleshoot and resolve this.
Written by a customer while visiting intexcorp.com
Customer Rating
5
Awesome product
on July 6, 2024
Posted by: crbritt18
I got mine 4 years ago. It has work so good. Best investment for our pool.
I would recommend this to a friend!
Response from intexcorp.comBy Intex Consumer Service, January 13, 2025
Thank you for your 5-star review! We're thrilled to hear the sand filter pump has been a great investment for your pool. We appreciate your feedback and are happy it continues to work well for you after four years!
Written by a customer while visiting intexcorp.com
Customer Rating
1
Disappointment
on June 25, 2024
Posted by: D27
Bought this last year. Chlorinator never worked. Now a year later the pump won’t work.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 24, 2024
We're sorry to hear about your experience with the Krystal Clear Sand Filter Pump and Saltwater Chlorine System. Your feedback is important to us. Please reach out for troubleshooting support at chat via intexcorp.com or by phone at 310-549-8235. We're here to help!
Written by a customer while visiting intexcorp.com
Customer Rating
1
the electroid gives out in a year
on August 15, 2023
Posted by: Anonymous
The electroid plates for the salt water system gave out about a year later. But I fiddled with it for 2-3 months thinking the error codes was either too little salt or calcium build up. Salt water level is high and the there isn't a drop of calcium on the plates. There was never much there in the first place. The replacement Electroid isn't even in stock!!
Written by a customer while visiting intexcorp.com
Customer Rating
4
Good Value for Money
on June 20, 2022
Posted by: Lori Olteanu
Settings are a bit finicky to get, but it does what it's supposed to do in a relatively easy format. The only real design flaw is not being able to run multiple times in a single 24 hour period (ie, you can only run it for 2 hours once a day, whereas I'd prefer to run it 2 hours twice a day). We have used it for a full season and started it back up again this season and it works fine. For the price vs your local pool store similar products, this is a good value.
Written by a customer while visiting intexcorp.com
Customer Rating
1
replacement parts
on August 13, 2021
Posted by: Geri Hunt
Titanium Electrode #12873 went bad, trying to order a replacement. Was told this part is not available, and they don't know when they will get more in stock. So, the saltwater filter system won't work without this part.. If Intex can't get replacement parts for their products, they shouldn't be selling them! Very Disappointed!!! With 2 months left of the swimming season, what am I supposed to do!!!!
Written by a customer while visiting intexcorp.com
Customer Rating
5
Salt water and sand filter
on August 13, 2021
Posted by: Dave
The instructions for the amount of sand required are on the actual product
Written by a customer while visiting intexcorp.com