I am now in my late 70's and after having 16 HP computers over the last 25 years. I Spent more than usual and for first time ever got an extended warranty. In first 2 days it failed. I spent 6 hours trying to get some kind of support. I got NONE. By goodluck and a person on a support site I got it working. Then all of a sudden 10 days later it went off again. ALL the tech approaches have been tried and each clasims HD drive has failed. This time I got a tech.. After info gathering they had an issue at their end. So would send an email shortly Arranging collection for repair. 28 hours later and having tried a second tech using a new code I got in an email. I am still sat here without a clue as to what why or when something will be done. Any one know how I can gwetr a human who has a clue????.