Customer reviews from brother-usa.com
Brother - LC103 High Yield Ink Cartridge (LC103BKS) - Black
Average customer rating
2.1
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
8
Customer Reviews for Brother - LC103 High Yield Ink Cartridge (LC103BKS) - Black
Customer Rating
1
It's embedded in the software
on April 13, 2022
Posted by: The Accountant
from Detroit
When I first purchased the MFC J450DW the printer worked fine. Once it got passed a certain age I noticed that I was changing the ink even when it wasn't in use. I looked closely and found that the printer marked the cartridges as empty even when they are full. On further investigation I noticed that any new cartridge will be labeled "empty" after software updates. I have several "SETS" of ink that the printer will no longer take. All of them are full. I will not buy or recommend Brother products again.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., April 14, 2022
Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Don't Bother With Brother, Move On!
on August 15, 2022
Posted by: ddon
from Newport, NH
Now that Brother has discontinued the MFCs, it is trying to sell empty LC ink cartirdges or junk ink cartridges. My MFCJ4710DW worked just fine until I replaced the ink cartidges this week with authentic Brother brand LC103 ink cartridges, that came without the familiar orange and green keeper that must be removed before installation, from my local dealer. None of the new cartidges worked. My MFCJ4710DW says they are all empty. I've noticed other reviews on this page with the same complaint. Brother offers NO support! I have been unable to make any meaningful contact with Brother and no, chat doesn't count. Call 877-BROTHER, yeah, that's a joke too.
An explanation is in order here.
An explanation is in order here.
Written by a customer while visiting brother-usa.com
Customer Rating
1
BUYER BEWARD
on December 13, 2021
Posted by: redhatbarb
from Elmwood Park
You should advise the customer that when doing a cleaning of the heads it will eat up all your ink. I just paid 45.00 for the LC 103BK XL and it drained my cartridge.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., December 14, 2021
We are sorry that you are unhappy with your cartridge purchase. Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Disappointing….to say the least.
on June 20, 2023
Posted by: Frustr8ted
from St Paul MN
The printer is always running some type of cleaning or something of the sort. Whatever it is, uses up the ink. It is so frustrating to not have used the printer, only to go to use it and the cartridges are empty. I needed to print a return label before I head out of town, but can’t as the black is empty. Printed just fine 2 weeks ago and I haven’t used the printer since then. This is not something new and one reason I won’t be purchasing a brother printer again. Never had this problem with another brand. It will even say they are empty when there is clearly ink in them. Now to figure out how to get a document printed before I leave for out of town.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 21, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. One factor that will affect your color ink consumption is the cleaning cycle of the machine. The machine is designed to automatically flush and clean all of the ink jet nozzles on a programmed schedule. During the cleaning process, the machine draws out a small amount of ink to remove air bubbles from the cartridge and to remove dust and dried ink from the ink nozzles and channels. This not only ensures premium print quality but also ensures the life of the print head. Because of the ink jet technology, this process is common to all ink jet machines. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Deceptive name/title?
on March 9, 2022
Posted by: Icohn2000
While it says I can do 600 pages, and is advertised as a large cartridge capacity, I think it has done the same number of pages or maybe even less than the regular sized cartridge.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 10, 2022
Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
disappointing
on March 30, 2022
Posted by: Jessica
from Jacksonville
I maybe got 50 pages out of the ink, beyond disappointing. My old Brother printer broke so bought a new one that takes this ink and it just eats the ink so quickly and the print quality isn't even good. The old Brother printer I had was amazing, ink lasted forever but they don't make that model anymore. And clearly the quality has gone way down.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 31, 2022
Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Ink is bad
on January 17, 2023
Posted by: marino226
from IL
Ever since Brother changed the cartridges to not having an orange plug the ink has not been working, I have tried two different cartridges and neither one work!
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 19, 2023
We are sorry to hear that you are experiencing issues with your Brother machine and the LC103BK ink cartridge. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Pages
on October 20, 2020
Posted by: Bobalito
from Florida
Up to 600 pages. Not even getting 50. Was told by the store clerk that you consider a page the size of a 3 x 5 index card. Who prints on the\at? A page is 8.5 x 11 How about a little clarity in advertising.
Response from brother-usa.comBy Brother, Customer Service, October 27, 2020
Hi, we understand you were experiencing an issue with the Brother LC103BK running out quickly. We'd like to help. Click the link below to assist you.
https://help.brother-usa.com/app/answers/detail/a_id/85378
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/85378
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com