Customer reviews from brother-usa.com
Brother - TN431 3-Pack Standard-Yield Toner Cartridges - Cyan/Magenta/Yellow
Average customer rating
3.2
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for Brother - TN431 3-Pack Standard-Yield Toner Cartridges - Cyan/Magenta/Yellow
Customer Rating
3
It Shouldn’t Take a YouTube Video
on April 15, 2025
Posted by: Bill
The quality of the toner is great. The price is terrible and the complexity of putting in a new toner cartridge is appalling.
Response from brother-usa.comBy Brother Customer Service, August 4, 2025
Thanks for taking the time to review your experience with the Brother TN4313PK Toners. We appreciate your feedback. I’m sorry to hear that you are having replace toner issues with the Brother TN4313PK Toners. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Service
on March 11, 2025
Posted by: Dale Ford
from Newfield, NY
Have never experienced any problems, the colors are crisp and the change from old ink to new is easy, however I wish the price were a little less
Written by a customer while visiting brother-usa.com
Customer Rating
1
Broken cartridge return process
on January 10, 2025
Posted by: Ginfizz51
You need to get the catridge retun process working again. It's been broken for a year?
Response from brother-usa.comBy Brother Customer Service, January 15, 2025
Due to unforeseen circumstances with our shipping partner, prepaid shipping label printing is currently unavailable. Brother is dedicated to promoting a sustainable future and we’re focused on getting the program back up and running as soon as possible.
Written by a customer while visiting brother-usa.com
Customer Rating
1
toner doesn't work
on August 2, 2024
Posted by: Annamaria W
The magenta toner is replaced, and within an hour the message comes up: magenta needed. Several conversations, chats, replacement, and it doesn't seem to matter! Frustrating
Response from brother-usa.comBy Brother Customer Service, August 2, 2024
We understand you are experiencing toner issues with your Brother machine. We'd like to help. Please contact Brother USA support team at: https://brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother Multi Toner 431 3Pack
on September 21, 2023
Posted by: DNemhrd
Toner was easy to replace and works well. I would buy it again
Written by a customer while visiting brother-usa.com
Customer Rating
5
The Right Cartridges
on November 14, 2022
Posted by: Carol
from Hawthorn Woods, IL
Perfect for my printer. The cartridges came fast and worked great
Written by a customer while visiting brother-usa.com