Customer reviews from spypoint.com
Spypoint - Spy Point Flex M Twin Pack
Average customer rating
4.6
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
440
4 Stars
38
3 Stars
8
2 Stars
11
1 Star
29
91%of customers recommend this product.
(
456 out of
501)
Customer Reviews for Spypoint - Spy Point Flex M Twin Pack
Customer Rating
1
Terrible, false triggers
on March 9, 2026
Posted by: Mr Nobody
from KY
Gender:Male
I bought this for 2025 season and worked great for two months. Now it takes pictures of everything but an animal. This is wasted money when on subscription which is extremely aggravating, when switched to the free version I have 100 photos of no deer or any other animal. Set the sensitivity at all three different levels no change false triggers left and right. Save your money and get something different, I didn’t head others advise online don’t make the same mistake.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, March 9, 2026
Hello there. Thank you for sharing your feedback. We're dismayed to hear about the experience you've had with your camera. We take situations like this very seriously and would like to gather additional details to better assist you. With that said, please reach out to our team at 1-888-779-7646 or connect with us via web chat at your earliest convenience. Rest assured, your concern will be thoroughly investigated.
Written by a customer while visiting spypoint.com
Customer Rating
1
Bad experience
on March 6, 2026
Posted by: mossyoak23
from pennsylvania
Gender:Male
I was given 2 of the Flex M cameras as a Christmas gift & they have been nothing but problems. They continuously stop working. I have been on the Spypoint chat line at least 5 or 6 times troubleshooting these cameras. At one point, they did replace one of the cameras, but that camera stopped working several times as well. I have asked Spypoint several times to send replacement (non cellular) cameras, but all they want to do is continuously troubleshoot the cameras I have without replacing them. Honestly, I have had alot of trailcams, but these are absolutely the worst! So glad I didn't sign up for the additional photo packages per month. Maybe I just got lemons, but you would think Spypoint would like to make sure their customers were completely satisfied rather than unhappy.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, March 6, 2026
Hi there! We have escalated your concern, and our team will reach out to you as soon as possible. Please keep your lines open. We’ve also sent you an email for confirmation.
Written by a customer while visiting spypoint.com
Customer Rating
1
Worked great until the last firmware update
on November 10, 2025
Posted by: Illusions23
from Coldwater, MS
Gender:Male
I have had 3 of these cameras for over a year and they have done very well, take good pictures and last forever when equipped with the solar panel option. The last firmware update happened and my cameras just send mostly black pictures now, I never received a black picture from any of them until the firmware update was pushed. I have reached out for support and was told that it was poor signal or low battery and this is not the case. Now I basically just have 3 cameras that are no good. Spypoint, please fix this issue with another update or something!! Looked at purchasing a flex s dark, but not until these issues are resolved.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, November 10, 2025
Hello there, thank you for sharing your experience. We’d like to take a closer look at your cameras to better understand what’s causing the dark photos after the recent update. Please contact us at 1-888-779-7646, and our team will be happy to review the situation and assist you further.
Written by a customer while visiting spypoint.com
Customer Rating
1
Worked good for one season
on March 3, 2026
Posted by: BTelly
from South Dakota
Gender:Male
I bought this twin pack in October of 2024. They worked good that fall when I finally got them connected to my Spypoint account. Last fall (2025) I had both set up for months getting the occasional picture and assumed there weren't many deer around. When I started sitting in my stand for archery season I would walk in front of my camera and watched several deer walk in front of it as well. No pictures were taken. I was very disappointed especially since the deer I ended up harvesting should have been on camera and would have made a neat picture to pair with the mount. I got one good season out of these.
Response from spypoint.comBy CUSTOMER SERVICE, March 3, 2026
Hey there, thank you for sharing these details with us. We’re concerned to hear that the cameras stopped capturing photos despite confirmed activity in front of them, especially after previously working well. We’d like to review this more closely to better understand what occurred.
Your case has been escalated to our team for additional evaluation, and one of our team members will be contacting you directly to discuss the situation and provide further assistance. We appreciate you taking the time to share your experience.
Your case has been escalated to our team for additional evaluation, and one of our team members will be contacting you directly to discuss the situation and provide further assistance. We appreciate you taking the time to share your experience.
Written by a customer while visiting spypoint.com
Customer Rating
2
FLEX-M: BATTERY COMPARTMENT FULL OF WATER
on February 16, 2026
Posted by: Disappointed Again
from Western Washington
Gender:Male
FLEX-M : I'm using rechargeable batteries. So these stay in place for months, before requiring re-charging. ( two units ). They stopped working properly, so I decided to try charging the batteries. When I opened the compartment to remove them, they were full of water. I noticed that when I turned them off,( before opening ), the GREEN light would stay lit. I took them home, sat them in a warm place, open, to dry. Now they will show a green light, when motion activated. But never turn blue, and send a photo.
After investing $ in the chargeable batteries, I'm reluctant to change brands. After using this brand ( not this model ) for three years, and having issues. ( the company has sent me two free replacements in the past ) I'm doubting I will buy this brand again. The battery compartment should NOT leak !!!
After investing $ in the chargeable batteries, I'm reluctant to change brands. After using this brand ( not this model ) for three years, and having issues. ( the company has sent me two free replacements in the past ) I'm doubting I will buy this brand again. The battery compartment should NOT leak !!!
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, February 16, 2026
Hi there. Thank you for sharing your feedback. We’re dismayed to hear about the experience you had with your camera. Our cameras are water-resistant, most with an IP65 rating, meaning they can't be submerged but should withstand most weather conditions. In your case, we would like to gather more information, as we take situations like this very seriously. Your feedback is valuable to us, and we want to look into this further. To help us better understand what happened, please contact us at your earliest convenience at 1-888-779-7646 for prompt assistance.
Written by a customer while visiting spypoint.com
Customer Rating
2
Firmware
on September 27, 2024
Posted by: Bowana
from Virginia
Gender:Male
Camera few weeks old got notification firmware update did not realize that updates were not done automatically camera out of commission.. Working all day trying to download update nice camer when working good luck think twice.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, September 30, 2024
Hello; During the initial activation, the camera is designed for automatic firmware updates; However, factors like fluctuating signal strength can sometimes affect this process; In some situations, a manual update may be needed to ensure control over the process. We can certainly help with guidance to get your camera back in action. We’ve forwarded your feedback to our higher-up team, and our expert will reach out to assist you in completing the update and ensure you get your camera back to optimal performance.
Written by a customer while visiting spypoint.com
Customer Rating
1
Not worth the price
on October 26, 2024
Posted by: 3869
from United states
Gender:Female
I bought a pack of 2 yesterday and put it out today. Brand new batteries and it says my battery is at 16 percent after 5 hours of having it out. Not to mention the camera quality is terrible.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, October 27, 2024
Hello; We understand how concerning it can be to experience an unexpected battery drain shortly after using your new equipment. Various elements, including the volume of captured photos and signal strength, can greatly influence battery longevity. Your experience matters to us, and we are committed to addressing your concerns regarding both battery performance and product quality. To ensure a thorough resolution, we have escalated your concern to our higher-up team; our expert will be reaching out to you shortly to assist further and ensure that you have a reliable and satisfying experience with our products.
Written by a customer while visiting spypoint.com
Customer Rating
1
Terrible cameras and warranty is useless
on November 2, 2025
Posted by: FrustratedHunter
from NEW YORK
Gender:Male
I have had a total of 7 cameras... 3 have failed with no warranty support. 2 were for hardware issues, non repairable, no warranty... But super happy to suggest you buy another camera! 3rd camera filled with water from rain.. messaged support, case number was issued and then waited a week with no response.. contacted support again and told them the case number provided the previous week and then had to go over everything again anyway. Then I was told that my camera was out of warranty by 2 weeks and again..suggested I buy another camera!!
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, November 3, 2025
Hello there! We truly understand the situation you’re experiencing, and we’d like to take this opportunity to make things right. At your earliest convenience, please reach out to our team on Facebook Messenger via private message at http://m.me/Spypoint so we can assist you further.
Written by a customer while visiting spypoint.com