Customer reviews from us.roborock.com
Roborock - F25 Ultra Steam Cordless Wet Dry Vacuum Cleaner, 356F Steam Mop & 187F Hot Temperature Vacuum Mop All in One - Black
Average customer rating
3.7
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
1
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Roborock - F25 Ultra Steam Cordless Wet Dry Vacuum Cleaner, 356F Steam Mop & 187F Hot Temperature Vacuum Mop All in One - Black
Customer Rating
3
Promising but ultimately disappointing
on July 12, 2026
Posted by: Jdbolander
I really wanted to love this wet/dry steam vacuum. Unfortunately it has two notable shortcomings in my opinion.
The first issue is the battery charge is not very good. For American-sized homes the battery needs to be about double the life of the current one or at least it needs to be user swappable. Having the battery built into the vac makes it so you have to go dock it to charge if you want to clean the whole home. And the steam functioning really drains the battery very quickly.
The second issue is that the front of the vac where the roller is located is really too thick to be able to fit the vacuum under the overhang of floor cabinets in kitchens, so it really can’t reach some areas the desperately need cleaning.
When the time comes to replace this vac/steamer, I will definitely look for one with her swappable batteries and one with a lower profile head. Disappointed overall.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, July 18, 2026
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Looks great. Wish I could see how it works. But unfortunately it doesn't.
on February 21, 2026
Posted by: Belinda
I just received this product today. Spent over an hour trying to get the brush installed. The brush will not go on. So anyone who buys. I feel bad for you. I waited on this machine, only for it not to work. So I assume being new in this business. You might not want to make people wait for a cleaning machine that does not work. I will certainly steer all my customers from buying this device. Stick with shark or Bissell. There well know.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, February 24, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
4
Excellent! WIth just one problem.
on February 11, 2026
Posted by: JTG555
I love everything about this vac/mop except one - The head unit does not fit under the lip of my kitchen cabinets. Unlike my older model Roborock Flexi Lite that I got for free with my S8 MaxV Ultra purchase, this new model doesn't fit under my cabinets. So I can't use it to get into the corners the S8 MaxV Ultra can't reach. Other than that, the cleaning ability is far above anything else I've owned. Between the steam and the hot water wash, the high traffic areas in my home, not to mention the tile and grout, are cleaner than ever before.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
A game changer!
on January 25, 2026
Posted by: Nico
The RR F25 Ultra is a game changer!
I am so glad that I pushed the button and bought one. It saves me from cleaning the floors on my hands and knees. I can’t use a traditional mop because the motion aggravates my neck and upper body. I clean the floors almost daily because of our dogs and just general foot traffic. Love the self propelling feature, excellent power and I appreciate the various cleaning modes. Everything about it is thoughtfully designed. The self cleaning is a huge bonus.
I am so glad that I pushed the button and bought one. It saves me from cleaning the floors on my hands and knees. I can’t use a traditional mop because the motion aggravates my neck and upper body. I clean the floors almost daily because of our dogs and just general foot traffic. Love the self propelling feature, excellent power and I appreciate the various cleaning modes. Everything about it is thoughtfully designed. The self cleaning is a huge bonus.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
3
Slightly disappointed
on December 22, 2025
Posted by: Hawk76
I bought this in Black Friday special 2025. At first I thought it was the perfect wet/dry vac for our home with 4 dogs. However after using it the first time I noticed my floors (dark laminate) were hazy looking. I touched them and it felt like residue left behind. I thought maybe it was because I used the steam function and I had build up on the floors. I used my regular spin mop with water to go completely over the floors again and the residue was then gone. I repeated the same mopping/vac the next day as I always do and used the hot water mode. Floors looked the same maybe slightly worse. I’m not sure what the issue is but it’s very frustrating. I have it 3 stars because it does pick up dog hair better than my Bissel or Shark I had.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, December 23, 2025
Hi, Thank you for bringing this matter to our attention. We are sorry for the issue you have encountered. Please accept our apologies for this issue. We understand the inconvenience and are working to resolve it urgently. Would you mind contacting us so we can offer you solutions for the issue you mentioned.
Written by a customer while visiting us.roborock.com
Customer Rating
5
A Game-Changer for Effortless Floor Cleaning
on November 9, 2025
Posted by: Anonymous
Verified Purchase:Yes
The Roborock F25 has completely changed the way I clean my floors. It’s powerful, easy to use, and the results are impressive. The steam and hot water cleaning functions leave my floors spotless and truly sanitized, perfect for both quick cleanups and deep cleaning days.
I really appreciate how effortless it is to switch between wet and dry vacuuming, and the self-cleaning feature makes maintenance simple. Battery life has also been great for my home size.
If you’re looking for a vacuum that actually makes cleaning enjoyable, this is it. Highly recommend the F25! worth every penny!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
a very good vacuum mop
on June 21, 2025
Posted by: Chiz
roborock F25 RT Vacuum MopI just bought this item, and I couldn't be happier with it! It was quite straightforward to use right out of the box; there was no need to set anything up or lift anything heavy. It is quite light, which is one of the best things about it. I can easily carry it around the home and move it around without breaking a sweat, even up and down the stairs.
The self-propelled feature is what really makes this product stand out. It almost moves on its own, which makes cleaning easy and even a little fun! This is quite beneficial when you have to cover a lot of ground or work on different types of floors.
The ability to clean and dry itself is another great feature. It saves a lot of time and makes the whole maintenance procedure easy. You don't have to bother about cleaning up after each use because the machine does it for you, which maintains it working well over time.
The product is of high quality overall. It feels like every part is well-made and will last. It doesn't feel cheap or weak at all. The features are not only beneficial, but they also work well together, which makes it a good mix of new ideas and old ones.
This product is wonderful in every way: it's easy to use, has smart features, and works well. I strongly suggest you try this one if you're a busy mom, a pet owner, or just someone who likes smart design. It's changed everything about my routine!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com