Decent printers, terrible support if they send you a faulty unit. You will not be receiving a replacement.
Response from brother-usa.comBy Brother Customer Service, December 20, 2024
Thanks for taking the time to review your experience with the Brother MFCL9610CDN. We appreciate your feedback. I’m sorry to hear your experience with Brother Customer Service was poor. If you’ll give us another chance, we’d like to make things right. Please contact us directly at: