Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
87
4 Stars
22
3 Stars
13
2 Stars
9
1 Star
5
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
5
New fan
on November 22, 2024
Posted by: Mike W
from North Carolina
I have left HP for Brother. Already saving money on ink!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Finally. Reliable, affordable and hassle free!
on November 30, 2024
Posted by: RRZprinter
from 33990
Works perfectly every time. I purchased an HP just a year ago, and it was simply ridiculous. 6 service calls, and it never resolved. They refused to honor warranty, etc. In the trash it went. However, the Brother is another story. Works every time, perfectly. Scan utility is perfect. No paper jams, ever. By and far superior to HP. Glad I found a solution!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on December 5, 2024
Posted by: Edward
Wireless was no problem. Double sided printing is awesome. Worked out of box.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Can't update
on December 17, 2024
Posted by: Wesley village
from Painesville, Ohio
I tried to update the password on the back of printer is not working to let me update.
Written by a customer while visiting brother-usa.com
Customer Rating
5
It has everything I need and is very practical. Hi
on January 1, 2025
Posted by: ROMERO
the best investment..It has everything I need and is very practical. Highly recommended.
Written by a customer while visiting brother-usa.com
Customer Rating
3
can't download software
on January 3, 2025
Posted by: Judy
from Tyrone, PA
I have had my printer for a month and I can't figure out how to connect wireless so I have not been able to download my software to use the fax and scanning features. I have called three time to the help desk and have not gotten a return call. Not sure where to go from here.
Response from brother-usa.comBy Brother Customer Service, January 6, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DWXL. We appreciate your feedback. I’m sorry to hear that you are having connectivity and software issues with the Brother MFCL2820DWXL. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DWXL
https://www.brother-usa.com/support/MFCL2820DWXL
Written by a customer while visiting brother-usa.com
Customer Rating
3
Too many marketing emails
on January 5, 2025
Posted by: Anonymous
from Florida
The machine works exactly as advertised but, the constant emails marketing your products is totally annoying. I've blocked them and send them directly to SPAM
Response from brother-usa.comBy Brother Customer Service, January 8, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Top shelf performance at a good price
on January 5, 2025
Posted by: Anonymous
from Florida and Pennsylvania
The Brother printers are simply the best. I've owned 3 (B&W toner models) of them over the years and always found them to perform perfectly, just as you'd expect. Great performance at a reasonable price just can't be beat.
Written by a customer while visiting brother-usa.com