Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
10
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
4
Power failure requires reconnection to the network
on May 19, 2025
Posted by: None
from Florida
It's great except for just one thing. I wish the printer would be smart enough to remember it's wifi connection, and reconnect itself to the network on it's own after a power failure.
Written by a customer while visiting brother-usa.com
Customer Rating
1
PRINT QUALITY
on May 20, 2025
Posted by: Michael A
from las vegas, nv
the print quality is either too dark in contrast or too light. NO HAPPY MEDIUM QUALITY
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed customer
on February 17, 2026
Posted by: Marcia
from Los Angeles, CA
Unfortunately, there are frequent jams; the ink runs our quickly although I don't print out more than 1 or 2 pages at a time. The quality of printing is poor. The guide doesn't keep envelops straight..... etc. etc.
Response from brother-usa.comBy Brother Customer Service, February 18, 2026
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCL2820DW. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
Help
on April 11, 2026
Posted by: Buddy
This is a great printer when it works. But suddenly it stopped scanning and I. Can’t figure out why
Response from brother-usa.comBy Brother, Brother, April 14, 2026
I am sorry to hear about this experience with the Brother MFCL2820DW unit. We'd like the opportunity to help with a resolution. Please contact our team at :
https://www.brother-usa.com/contact-us
https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com
Customer Rating
3
Setup Nightmare
on April 13, 2026
Posted by: Scott L
from Illinois
Do like the machine but set up was just a nightmare. Took hours getting things downloaded and finally working. I would avoid this next time.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Just wanted a simple printer
on April 21, 2026
Posted by: Bea Betty
from San Rafael
Horrible to pair with MacBook for scanning!!!! Not easy to set up either.
Response from brother-usa.comBy Brother, Brother, April 23, 2026
We are sorry to hear about this inconvenience. If you are still experiencing the issue, please contact our Technical Support team at:
https://www.brother-usa.com/contact-us
https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on December 22, 2023
Posted by: frogandgrimm
[This review was collected as part of a promotion.] Super fast printing and easy to set up. Took a couple minutes to connect to the Internet but the app at m works really slick and easily accesses documents. Love this for a small office
Written by a customer while visiting influenster.com
Customer Rating
5
Printer
on January 2, 2024
Posted by: tkaaay
[This review was collected as part of a promotion.] Works wonderfully! So happy I was chosen to try this printer not only dose it print it copy’s faxes and lasers things highly recommended for small companies or homes
Written by a customer while visiting influenster.com