Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
10
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
1
Black Ink Only
on May 12, 2025
Posted by: Mend
I bought this printer for for a project office not knowing that it only prints black. Now I'm stuck with it!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Unpredictable printer. Difficult to use. Poor prin
on April 4, 2025
Posted by: J Munoz
from Houston, Texas
Printer has poor wi-fi connectivity issues. Printer not connecting easily to pc laptop. Also, unpredictable. Numerous print copies will suddenly print!
Response from brother-usa.comBy Brother Customer Service, July 29, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
2
Does not scan a 2-sided doc.
on November 7, 2025
Posted by: GailO
from Roane Co, TN
Pay attention to the scanning capabilities. We didn't and this model does not scan a two-sided document using the document feeder. While it prints one-sided from a two-sided document, it doesn't scan. On-line information indicates there is a menu option to select two-sided to one scan. A chat with Brother rep took several minutes (great service) only to discover this model actually doesn't have this option.
Response from brother-usa.comBy Brother Customer Service, November 12, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
The issue I am having is on the software update
on May 30, 2024
Posted by: M Loffredo
I love the printer - it works fast and it prints nicely
Response from brother-usa.comBy Brother Customer Service, May 30, 2024
We understand you're experiencing software update issues with your Brother MFCL2820DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Basic Printer at a Fair Price
on October 23, 2024
Posted by: Geoffrey26
from Northern New England
Nice price. Fully functional. Quiet. The toner cartridge replenishment system seems good. Drawbacks: printing of envelopes requires the back to be opened and two switches disengaged. Brother assumes that the printer is standing in an open space. To print envelopes the user (me) must pull the printer away from wall to allow sufficient space to prepare it for envelopes. Then, return the tabs and close the door. The set-up process was confusing. Printed guidance enclosed with the printer was not accurate. On-line guidance (esp. YouTube) was better.
Response from brother-usa.comBy Brother Customer Service, October 24, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
court reporter
on November 14, 2024
Posted by: Bebe
For starters, I received a notice to update firmware. Begin following instructions to do so and am asked for
password, look on back for PWD. Okay. Locate that, screenshot it, and enter. Replies "incorrect password", repeated again and again and again. No luck. So my machine does not recognize password located on machine And, no, password was never changed.
password, look on back for PWD. Okay. Locate that, screenshot it, and enter. Replies "incorrect password", repeated again and again and again. No luck. So my machine does not recognize password located on machine And, no, password was never changed.
Last Brother MFC I had was sooo much better. This one has already begun squeaking when printing!
Response from brother-usa.comBy Brother Customer Service, November 18, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having firmware password and squeaking noise when printing issues with the Brother MFCL2820DW. I apologize for any inconvenience this issue may have caused you. We can help with that.
NOTE: For the password, the next step would be to reset the network card. If the machine is connected wireless then after resetting the network card it would need to be connected back to your wireless network.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185651
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185669
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/152494
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185665
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/151611
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
NOTE: For the password, the next step would be to reset the network card. If the machine is connected wireless then after resetting the network card it would need to be connected back to your wireless network.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185651
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185669
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/152494
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185665
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/151611
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Printer issue
on November 20, 2024
Posted by: JJ Al
The toner cartridges do not last as they are suppose to
Response from brother-usa.comBy Brother Customer Service, November 22, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having toner yeild not as expected with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, the Brother MFCL2820DW comes with starter toner the yeild about 700 pages.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Below is a link with more information on Toner yield not as expected.
https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186203
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, the Brother MFCL2820DW comes with starter toner the yeild about 700 pages.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Below is a link with more information on Toner yield not as expected.
https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186203
Written by a customer while visiting brother-usa.com
Customer Rating
4
Just shy of Great
on May 1, 2025
Posted by: Bazarov
from Vermont
Good Price for machine and toner price is OK (not great but OK). Set-up was easy and I can print remotely from my phone or laptop.
Written by a customer while visiting brother-usa.com