Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.3
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
99
4 Stars
24
3 Stars
17
2 Stars
10
1 Star
6
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
2
Unpredictable printer. Difficult to use. Poor prin
on April 4, 2025
Posted by: J Munoz
from Houston, Texas
Printer has poor wi-fi connectivity issues. Printer not connecting easily to pc laptop. Also, unpredictable. Numerous print copies will suddenly print!
Response from brother-usa.comBy Brother Customer Service, July 29, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
4
Power failure requires reconnection to the network
on May 19, 2025
Posted by: None
from Florida
It's great except for just one thing. I wish the printer would be smart enough to remember it's wifi connection, and reconnect itself to the network on it's own after a power failure.
Written by a customer while visiting brother-usa.com
Customer Rating
1
PRINT QUALITY
on May 20, 2025
Posted by: Michael A
from las vegas, nv
the print quality is either too dark in contrast or too light. NO HAPPY MEDIUM QUALITY
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed customer
on February 17, 2026
Posted by: Marcia
from Los Angeles, CA
Unfortunately, there are frequent jams; the ink runs our quickly although I don't print out more than 1 or 2 pages at a time. The quality of printing is poor. The guide doesn't keep envelops straight..... etc. etc.
Response from brother-usa.comBy Brother Customer Service, February 18, 2026
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCL2820DW. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on December 22, 2023
Posted by: frogandgrimm
[This review was collected as part of a promotion.] Super fast printing and easy to set up. Took a couple minutes to connect to the Internet but the app at m works really slick and easily accesses documents. Love this for a small office
Written by a customer while visiting influenster.com
Customer Rating
5
Printer
on January 2, 2024
Posted by: tkaaay
[This review was collected as part of a promotion.] Works wonderfully! So happy I was chosen to try this printer not only dose it print it copy’s faxes and lasers things highly recommended for small companies or homes
Written by a customer while visiting influenster.com
Customer Rating
5
Nice printer
on January 2, 2024
Posted by: timothyh6
[This review was collected as part of a promotion.] This prints like a dream. Wish it was color. Very nice smooth printing. Easy to set up and easy to use. Brother always does a great job on thier printers.
Written by a customer while visiting influenster.com
Customer Rating
5
Prints so fast
on January 3, 2024
Posted by: chelseym50
[This review was collected as part of a promotion.] This printer should be a staple in every home. It looks nice with its color display, it prints quickly, and uses a toner so it won’t need ink for a long time. This is a wonderful item I didn’t know I needed!
Written by a customer while visiting influenster.com