Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
10
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
3
Decent but has issues with grabbing too much paper
on June 2, 2025
Posted by: Gustavo
This printer has solid reviews, but it likes to take more than one page in between printing sometimes, which ruins its double sided printing sometimes. This printer is new and used new paper too.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Much reduced cost of ink
on February 22, 2026
Posted by: Sara
Very happy with this printer, and the reduced cost of cartridges over inkjet printers
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love it brother (hulk hogan tone)
on March 25, 2026
Posted by: Anonymous
from Martinsville, Va
This is the best printer i have ever had hands down !!!!!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love the service
on April 17, 2026
Posted by: Anonymous
Really appreciate having ink without having to worry about running out.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast, Practical, Economical
on April 21, 2026
Posted by: Eric in North Texas
from Dallas Fort Worth area, Texas
Nice upgrade to my older Brother printer. Very fast in copying and printing. Very reasonably priced.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother MFCL2820DW
on April 23, 2026
Posted by: Saunders
So far all is in excellent working order and no complaints.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Unhappy Customer
on May 30, 2025
Posted by: Joseph D Tama
I am not pleased with your product. Previous hp was better. The Staples salesman convinced me that it was better when I couldn't get my usual hp (unavailable at the time) Your machine pulls in the paper to be copied and always turns it so that a crooked copy appears. i need to copy it again and sometimes again, If I create excessive copies (20 or 30), your exit area does not hold it properly.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Problems
on October 25, 2025
Posted by: Jayay
I used this to replace a Brother printer I'd had for 15 years. This one tripped my circuit breakers every time I tried to print something. Setup was difficult. I had to call the company to help set it up. Finally, right out of the box it was louder than the 15-year old Brother I was replacing. I'm going to give Brother another shot and choose a different printer.
Response from brother-usa.comBy Brother Customer Service, November 5, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having circuit breakers and noise issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com