Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
87
4 Stars
22
3 Stars
13
2 Stars
9
1 Star
5
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
2
Waste of material.
on April 15, 2025
Posted by: Frank
from Pheonix, Az
Printer itself is not bad. It goes through toner very fast, and you are required to swap it before it is fully depleted. Waste of material and money.
Response from brother-usa.comBy Brother Customer Service, August 4, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having Toner yield not as expected issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you.
Please be advised, If you feel you aren't getting the correct yield out of your toner cartridge, consider the following:
1. Is the toner cartridge the starter cartridge that came with the machine or is it a replacement toner cartridge?
If the toner cartridge is the starter cartridge that came with the machine, the start cartridge has a lower amount of toner compared to the standard and high yield replacement cartridges and doesn't yield as high a page count as the replacement toners.
2. What types of documents do you typically print on your machine? For example:
- Memos
- Documents
- Spreadsheets and reports
- Graphics
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, If you feel you aren't getting the correct yield out of your toner cartridge, consider the following:
1. Is the toner cartridge the starter cartridge that came with the machine or is it a replacement toner cartridge?
If the toner cartridge is the starter cartridge that came with the machine, the start cartridge has a lower amount of toner compared to the standard and high yield replacement cartridges and doesn't yield as high a page count as the replacement toners.
2. What types of documents do you typically print on your machine? For example:
- Memos
- Documents
- Spreadsheets and reports
- Graphics
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
Maybe should do more research?
on April 15, 2025
Posted by: Charlieray 2727
A few things I do not like about this printer:
1. It makes too much noise when printed.
2. Everytime I turn my computer on or wake it up I have
A update notice it automatically begins to update but never completes. I have to stop it using task manager.
1. It makes too much noise when printed.
2. Everytime I turn my computer on or wake it up I have
A update notice it automatically begins to update but never completes. I have to stop it using task manager.
Written by a customer while visiting brother-usa.com
Customer Rating
5
New printer, works great!
on April 16, 2025
Posted by: Kris
from Eau Claire, WI
So far so good! We are very pleased with our new printer!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good Product
on April 18, 2025
Posted by: Kenneth
This is an excellent black and white printer. Setup is very easy.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great entry level printer!
on April 18, 2025
Posted by: PAQUANDT
A great printer, with quick wifi response. It's very quiet, and has dark, legible characters. A great product with a responsive service team.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother Replaces HP!
on April 20, 2025
Posted by: Bob S
from Las Vegas, NV
My new Brother MFCL2820DW replaced a five year old HP printer and I am absolutely delighted with the quality and ease of use. The video and print tutorials are far superior to HP. Set up was also a breeze. Well done Brother.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love this printer
on April 21, 2025
Posted by: Jim Mar
from Tennessee
So far we are 100% satisfied with this printer. It was a little difficult to learn how to turn it off but just hold the on/off button 10 seconds or so and it will turn off. Other than that, this printer prints crystal clear, totally satisfied. I would buy it again and recommend it to any one.
Written by a customer while visiting brother-usa.com
Customer Rating
5
This printer delivers
on April 22, 2025
Posted by: Arlo
from Mechanicsville, VA
This printer is easy to integrate into one's network and provides good quality print.
Written by a customer while visiting brother-usa.com