Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
87
4 Stars
22
3 Stars
13
2 Stars
9
1 Star
5
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
2
Returned unit
on February 11, 2025
Posted by: Craig
from Colorado
Could not get the software installed. Returned the unit and picked up a 2900. The 2900 works great.
Response from brother-usa.comBy Brother Customer Service, February 12, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Attorney
on February 15, 2025
Posted by: Deirdre
from Columbia, MO
I love the way you can scan extra pages. Set up is extremely easy, especially when related to older models. I highly recommend this printer.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great printer
on February 16, 2025
Posted by: Linda
from Florida
Love the printer except you need to download an app for the scanner and its a little confusing so I used another app and it works.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Just Okay. Will not crop scanned photos.
on February 18, 2025
Posted by: Rick W
from Michigan
Not a bad unit but not a great one either. No way to crop photos or documents on the scanner. The last one I had allowed it. Major drawback. Prints good though.
Response from brother-usa.comBy Brother Customer Service, February 21, 2025
Thanks for taking the time to review your experience with the MFCL2820DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother MFCL2820DW is excellent unit
on February 19, 2025
Posted by: tdpham04
from Houston, TX
Brother MFCL2820DW is excellent unit. Install was easy over WIFI. Unit is working as expected.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed
on February 20, 2025
Posted by: Brother user
Seems to use excessive toner. Seems to be using a toner cartridge per ream of paper.
Response from brother-usa.comBy Brother Customer Service, February 21, 2025
We understand your Brother MFCL2820DW cartridge did not last long. We'd like to help. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If you have any questions about your Brother Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Get A Brother with A KEYPAD--NOT a Touch-Screen
on February 24, 2025
Posted by: M Ditmars
Without a keypad this printer/fax is crippled. The nasty touch-screen is almost useless.
Response from brother-usa.comBy Brother Customer Service, March 3, 2025
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with the touch screen for the Brother MFCL2820DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
My First Laser Printer
on February 23, 2025
Posted by: Berry
from Virginia
Easy to install. Easy to operate. Excellent output, either printed, copied, or scanned.
Written by a customer while visiting brother-usa.com