Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,758 Reviews)
Rating breakdown 1,758 reviews
5 Stars
1,106
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
541 out of
634)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
1
Very disappointed
on May 1, 2023
Posted by: Cole77
[This review was collected as part of a promotion.] I was so excited about this new phone, but unfortunately I have been very disappointed. After 4 months, the screen protector at the fold starting separating from the screen, making it hard to see anything there clearly. It quickly spread and made a loud crackling sound when opening and closing. It was a hassle to get fixed at the Samsung authorized repair place, to then only 3 months later, come apart again. Would not reccomend to anyone. Don't know if I can wait until upgrade time for a different phone.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Howdy there Cole77, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Can you believe that Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen? I know, it's crazy! Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us, if you would like further assistance, or if you have any questions for us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
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- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
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Written by a customer while visiting Samsung US
Customer Rating
2
Make sure you try this out in the store
on May 1, 2023
Posted by: Ifyouonlyknew
[This review was collected as part of a promotion.] Initially I was super excited to get this phone do to the compact nature of it and the flip feature. It might not be for me but wanted to mention some things, once folded its kinda bulky in your pocket and there is a slight screen warp at the fold crease. All in all it's a good phone but thinking I want my full size phone back.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Greetings Ifyouonlyknew, thank you for finding the opportunity to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your feedback as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Believe it or not, Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Pretty crazy, right? Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us, if you would like further assistance, or if you have any questions for us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
love the camera, the screen, the Flip is fantastic
on May 1, 2023
Posted by: Midge1
[This review was collected as part of a promotion.] As a female that throws their phone in their bag when in a hurry , the Flip is perfect!!! My old phone was scratched up like crazy! now, I Flip & throw it into my bag & it's still in perfect condition after a year...!!
Perfect for everyone..men can Flip it & put in pockets..perfect camera, features..I barely have to use my PC nowadays. Did I mention I LOVE IT!!
Perfect for everyone..men can Flip it & put in pockets..perfect camera, features..I barely have to use my PC nowadays. Did I mention I LOVE IT!!
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely LOVE this phone!!
on May 1, 2023
Posted by: Mschuck
[This review was collected as part of a promotion.] This phone has advanced features and is easy to use! The screen is great and the flip is very smooth and strong. I love everything about this phone so far!!
Written by a customer while visiting Samsung US
Customer Rating
5
Best Foldable Yet
on May 1, 2023
Posted by: Rhinopower
[This review was collected as part of a promotion.] Compact and flawless.
I also used z flip 3 and it had flaws with screen protector and overheating but this one is flawless.
The color (blue) is really nice also. Would recommend people that likes compact phones.
I also used z flip 3 and it had flaws with screen protector and overheating but this one is flawless.
The color (blue) is really nice also. Would recommend people that likes compact phones.
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy Z FLIP 4 IS GREAT
on May 1, 2023
Posted by: Matador
[This review was collected as part of a promotion.] Very good phone once you get used to it and it's flip capability.
The only bad thing about the flip screen is that after flipping close and open the screen protector crack down the middle.
Make sure to get the 256 gb because it has no slot for micro memory SD card.
The only bad thing about the flip screen is that after flipping close and open the screen protector crack down the middle.
Make sure to get the 256 gb because it has no slot for micro memory SD card.
Written by a customer while visiting Samsung US
Customer Rating
5
i like it!
on May 1, 2023
Posted by: nikoburn
[This review was collected as part of a promotion.] Has a better battery, a stronger hinge and the ui features are awsome. They fixed most of the problems from the last model, its a nice phone.
Written by a customer while visiting Samsung US
Customer Rating
4
Not the right product
on May 1, 2023
Posted by: Ruben2445
[This review was collected as part of a promotion.] Love my phone except for the fact that the battery drains to fast for my use. I'm a Realtor and use it to make and receive calls, send and receive docs. By mid day I need to charge it. Before I had a Samsung Note 20 and the battery lasted the whole day.
Written by a customer while visiting Samsung US