Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,758 Reviews)
Rating breakdown 1,758 reviews
5 Stars
1,106
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
541 out of
634)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
3
Great device but
on May 3, 2023
Posted by: LoveFlip4
[This review was collected as part of a promotion.] I use this Z Flip 4 device as a daily driver. I have had each iteration of the flip and this is the second one that the screen protector has lifted with a bubble at the fold.
This is not a good track record. Having a phone that has an issue is an unfortunate occurrence. Having two phones in a row have the same occurrence is a manufacturing issue or design issue.
I will in all likelihood get a Z Flip 5 when they become available but it will more than likely not be my daily driver.
I find the thought of going back to a candy bar style phone repulsive but with that said I will more than likely upgrade one of my Z Flip 4 phones to an S23 Ultra.
This is not a good track record. Having a phone that has an issue is an unfortunate occurrence. Having two phones in a row have the same occurrence is a manufacturing issue or design issue.
I will in all likelihood get a Z Flip 5 when they become available but it will more than likely not be my daily driver.
I find the thought of going back to a candy bar style phone repulsive but with that said I will more than likely upgrade one of my Z Flip 4 phones to an S23 Ultra.
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Salutations LoveFlip4, thanks for taking the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience, I have included a link below titled, "Care for your Samsung foldable phone" that contains a plethora of useful information. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help with troubleshooting your devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
Compactness with tradeoffs
on May 2, 2023
Posted by: WinterOwl
[This review was collected as part of a promotion.] While many of the issues of previous flips persist, such as the battery just not holding as much of a charge as other devices nowadays, its compactness, thanks to it folding vertically as opposed to the ZFold's horizontal is the biggest appeal. In an era of us shoving phones into our pockets just like we did back in the 1990s with a StarTac, it's such a welcome thing to have a device that won't crack the instant we sit down with one in our pocket, the huge rectangle stretching our pants as if it were a dinner plate.
Written by a customer while visiting Samsung US
Customer Rating
5
My Forever Phone!
on May 2, 2023
Posted by: A Real McCoy
from Portland OR
Expertise:Intermediate
The Galaxy Z Flip4 is wonderful! I love it. The side fingerprint sensor is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It is not as durable
on May 2, 2023
Posted by: Alex007
[This review was collected as part of a promotion.] It's not as durable. I opened it one morning and the spring disengaged. Also, anytime it dies I have to do a soft boot to get it started so I can charge it. It won't charge once it dies.
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Good day Alex007, thank you for finding the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience, I have included a link below titled, "Care for your Samsung foldable phone" that contains a plethora of useful information. Please feel free to contact Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Very Solid Phone!
on May 2, 2023
Posted by: Nakinaki
[This review was collected as part of a promotion.] I was a little skeptical about getting a folding phone, it made me really nervous because I didn't want to mess up the screen, but it's just like any other phone. The screen on it is very nice and bright, you'll see a bit of a crease but it's not terribly distracting. When it's folded it's small and compact but it still has weight to it so you'll still feel it in your pocket and what not. The battery life is very nice and the mini screen on the front is useful when you want to check something really quick and not be distracted by opening the whole phone. On top of the fact that the phone is VERY customizable. 10/10 purchase.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Fit.
on May 2, 2023
Posted by: Paisley
[This review was collected as part of a promotion.] I like that it comfortably fits in my pants pocket.
I like that the screen is protected when folded.
I like using Bixby. For me, it actually works better than 'Hey Google'.
I like the fact that you can use my pay app, make calls, and turn on the flashlight without opening the phone.
I don't like the short battery life.
I like that the screen is protected when folded.
I like using Bixby. For me, it actually works better than 'Hey Google'.
I like the fact that you can use my pay app, make calls, and turn on the flashlight without opening the phone.
I don't like the short battery life.
Written by a customer while visiting Samsung US
Customer Rating
4
My A12 has great cameras
on May 2, 2023
Posted by: Los507
[This review was collected as part of a promotion.] I use my smasung for streaming,taking photos and listening to music. It's a great phone I compare it side by side with any iPhone and I prefer Samsung 100 percent.
Written by a customer while visiting Samsung US
Customer Rating
3
Second camera cut out
on May 2, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Hi,I do like the phone, I love how small and compact it is, there is absolutely no water or splash proof AT ALL and a few months ago I realized I have a second selfie camera cut out 🤣🤣🤣😆😆 the Phone has developed a "dead" spot and I've only had this since November ish.
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Hey there LordWilliamPolk2, thank you for taking the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your sincerity as we make every effort to improve the design and functionality of our product line. Our intention is for our customers to feel like they are having the most fascinating experiences when our products are being used. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that you can leave your water worries behind with an IPX8 water-resistant smartphone? The Galaxy Z Flip4 can hang out in 5 feet of water for up to 30 minutes without breaking a sweat. We also offer Samsung Care+ that can be added to your eligible devices to protect your investment. Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience, I have included a link below titled, "Care for your Samsung foldable phone" that contains a plethora of useful information. Please feel free to contact Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/smartphones/galaxy-z-flip4/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/smartphones/galaxy-z-flip4/
Written by a customer while visiting Samsung US