Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,758 Reviews)
Rating breakdown 1,758 reviews
5 Stars
1,106
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
541 out of
634)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
3
FLIP SCREEN?
on August 11, 2023
Posted by: NateBeazy
[This review was collected as part of a promotion.] There is 2 reasons and only 2 reasons awhy i would not recommend This phone to anyone... The screen and the hinge for the flip are horrible
I absolutely love the specs of this device and all the featured apps and games that are easy to install and use, a must have for social media and/or streaming.
If the screen was just
I WANT TO MAKE MYSELF CLEAR!!!
If You do end up getting this version or and updated version for this device PAY FOR THE INSURANCE to cover all repairs or you'll regret it if you ever making the decision to go this route
If You do end up getting this version or and updated version for this device PAY FOR THE INSURANCE to cover all repairs or you'll regret it if you ever making the decision to go this route
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 14, 2023
Hi NateBeazy, thank you for your feedback on your Samsung Galaxy Z Flip4. We completely understand how important durability is to your life with your device. We always recommend protective cases for all device and we have a great article that highlights care measures specifically for foldable devices. We have provided that link below for your reference. We do also offer a one year warranty to cover manufacturing defects. We have included a link to the Samsung Support Team if you have further questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
5
Loads fast and better quality.
on August 11, 2023
Posted by: Polite70
[This review was collected as part of a promotion.] I stream on my phone every day and has better picture quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's great
on August 11, 2023
Posted by: hehe1oop
[This review was collected as part of a promotion.] It's a very unique phone. I like it a lot and haven't thought of even exchanging it. The things is that the hinge goes bad for almost everyone so I hope it can get fixed.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible durability
on August 9, 2023
Posted by: Russ4243
I have had nothing but trouble with this phone constantly breaking. The cost to replace is terrible
Features
1
Performance
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 10, 2023
Hey there Russ4243, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. We completely understand how important durability of your device is to your life and usage of the device. Without knowing what difficulty you have been experiencing with the durability of your device we would be more than happy to assist you. If you are concerned about your device, we do have Customer Care+ plans available to help protect your device beyond the warranty. We have included links to the Customer Care+ Team and the Samsung Support Team to offer as much assistance as possible. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your $$$$
on August 7, 2023
Posted by: Sept74
from New Jersey
Expertise:Intermediate
I have had this phone less than a year when the legendary line across the fold appeared. This is when the protective film warps develops air bubbles and distorts the screen. Then to make things worse there is no fix other than getting a new one. I was told this issue was resolved before I brought this model, it was not the case.
I expected better from Samsung
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2023
Hey there Sept74, thank you for sharing your feedback with us about your Samsung Galaxy Z Flip4. We completely understand wanting to have full confidence in your device and know that it's there when you need it. Given the stated time of owernship this device is still within the one year warranty period. We have attached below for your convenience the warranty information as well as the Samsung Support Team. They can work with you to determine what options are available to you and what works best for you in terms of timeframe. We have also included an article we have available on our website that will highlight some great care measures we recommend specifically for foldable devices. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Delaminating screen protector
on August 3, 2023
Posted by: RayB
Expertise:Intermediate
I've had this phone about 11 months. I was warned to avoid the Z Flip 4 device by a salesman who had the Z Flip 3 and he complained about the poor performance of the factory screen protector which delaminates in the crease. I figured the newer model Flip 4 would have resolved such problems, but after about 4 months of gentle use I learned I was wrong, and the same thing happened to my phone. It has soured me on folding phones generally, and Samsung phones particularly, because since this was a known problem in the prior generation models, they should not have created new phones without fixing the issue. I will likely move on to another phone brand after about 15 years as a loyal Samsung guy. Other minor issue lately is the phone sometimes gets incredibly hot when charging and running Android Auto in the car. The protective Otterbox case would not stay in place after 6 months, and thus it had to be removed. Overall, the worst mobile phone experience I have ever had.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2023
Hi there RayB, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is crucial to us as we strive to continue to innovate our product line to provide the best possible experience to our customers. With the release of the Samsung Galaxy Z Flip4 extensive stress testing was done to ensure the device would withstand up to 200,000 open and closings with no adverse effects to the hinge and display. We have provided a few links we believe will be helpful to make the most of your Samsung Z Flip4. The first link is to an article with care instructions and tips for foldable devices specifically. We have also included a link to an article with tips to keep your device at the optimal operating temperature. Lastly, we have included a link to the Samsung Support Team to help troubleshoot your difficulty with Android Auto you mentioned. They can work with you to determine with your specific car where this difficulty may be stemming from. Thank you for being a loyal Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
I should have got something else
on August 2, 2023
Posted by: Lucy
from Albany Georgia
I bought my first one in November and I'm already on my second one of the same phone because of the screen
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2023
Hey there Lucy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We completely understand the importance of the durability of your device to the enjoyment and daily usage in your life. We are happy to hear you were able to get a new device under warranty when you experienced difficulty with the display. We have included a link to a great article that can help you discover measures you can take that are specifically for the care of foldable devices. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team for further assistance if you would like. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
cool concept terrible execution
on August 1, 2023
Posted by: Lxpis
from st louis mo
Expertise:Expert
i bought a z flip and ive had nothing but bad moments from this phone ive had to replace the screen protector 4 times with my own money because the screen protector cracks right where the seam is then just recently the motherboard completely went bad and i cant use the phone unless its on the charge. i love Samsungs and rarely have had a problem but i dont think ill be buying another flip or fold anytime soon due to this
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 3, 2023
Hi there Lxpis, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We understand how important the durability of your device is to your usage. Here at Samsung we did our absolute best with the Galaxy Z Flip4 and did extensive testing to ensure that the device can withstand up to 200,000 open and closings without adverse effects to the hinge and display. We have provided a link to a great article that helps you with special care instructions for foldable devices. With regards to the motherboard, if you are still needing a repair, we have provided a link to the Samsung Support Team who can assist you further. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US