Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,758 Reviews)
Rating breakdown 1,758 reviews
5 Stars
1,106
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
541 out of
634)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
4
Great Phone with some flaws
on August 25, 2023
Posted by: Ssquared
[This review was collected as part of a promotion.] The flip design has come a long way but that can take it only do far. I've used previous premium galaxy phone starting since S3 and I was disappointed with the performance of the z flip 4 especially given I'm just playing videos and light gaming. The more I use it over time the quicker the deterioration seems. Feel like better hw or at least more ram would help. Also don't like that the SD slot is removed.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have had EVER!
on August 24, 2023
Posted by: Mamaj98
[This review was collected as part of a promotion.] I use my Flip for everything
As a door dasher it is my lifeline
Lots of storage and the camera is fabulous. Easy to manage my work and personal information without getting confused by the advanced technology.
As a door dasher it is my lifeline
Lots of storage and the camera is fabulous. Easy to manage my work and personal information without getting confused by the advanced technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on August 24, 2023
Posted by: Macandcheese
from Lincoln Park Mi
Expertise:Expert
Worst phone I've owned in 30 years. I've had it less than a year and I'm already on my replacement
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2023
Hey Macandcheese, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We understand the importance of your device to your daily life and thus the durability of that device is crucial. We have provided a link below to a great article that may provide some insight to you about care instructions for foldable devices. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
A disappointment
on August 24, 2023
Posted by: WasianChick
[This review was collected as part of a promotion.] I have been an avid Samsung user for over a decade. I love love my Galaxys,but this flip 4 is a disappointment to me. I had to have it fixed twice because of the screen having issues, not due to abuse. I was so excited about getting it, but when I couldn't even use my phone, it was very frustrating
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2023
Hey there, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear how much you love your Galaxy phones and Samsung as a company. We understand how important the durability of your device is to you. If you are curious we have provided a link below to a great article on our website that outlines some extra special measures you can take to ensure the integrity of your foldable device. We have also included a link to the Samsung Support Team if you have any questions or would like assistance with your device. Thank you for being a loyal Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Screen quit working
on August 24, 2023
Posted by: Sampleley
[This review was collected as part of a promotion.] My screen got a black lin through the middle and quit working all the way around.
Other than that I absolutely loved the phone
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2023
Hey there Sampleley, we are so grateful to you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We love nothing more than hearing how much our customers love their device. Without knowing how long you've owned this device we have provided you with the warranty information below that is good for a period of one year. We have also included a link to the Samsung Support Team who can work with you on any options available to you for a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on August 23, 2023
Posted by: Dclift
[This review was collected as part of a promotion.] It works great with streaming and videos and movies. I love the shape of it and the way it folds. The camera is awesome and shows high quality pictures and videos. It's the best phone I've had in years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Won't last long.
on August 22, 2023
Posted by: G2m3h4
from Oklahoma
Expertise:Intermediate
Had to use insurance because the screen started to fail at the fold. The top half of the screen eventually quit working and went black. Only had the phone for 8 months.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2023
Hey there G2m3h4, we appreciate you sharing your feedback with us about your Samsung Galaxy Z Flip4. We are happy to hear you were able to use your insurance to get a repair done to the display of your device. We at Samsung also offer a one year warranty on all of our devices that cover manufacturing defects. We have provided the warranty information below as well as a link to the Samsung Support Team. These experts can answer any questions you have or help you troubleshoot any difficulty you are experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Compact, lightweivht, convienent
on August 22, 2023
Posted by: Dennis10
[This review was collected as part of a promotion.] Use phone for work and personal the folding has made phones convinient again. Phones have become so big and the z flip has brought back the memorys of when phones actually fit in your pocket.
Value
5
Written by a customer while visiting Samsung US