Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,758 Reviews)
Rating breakdown 1,758 reviews
5 Stars
1,106
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
541 out of
634)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
4
Great Phone for moms on the go!
on September 9, 2023
Posted by: Hazel33
[This review was collected as part of a promotion.] I am beyond pleased with my phone, because im always on the go the flip saves my screen from breaking and the compact style makes it easy to fit anywhere! I have received so many compliments as well, everyone wants to flip the phone and says it's fancy, not going to lie, makes me feel fancy! Some people ask about the dent in the screen, it has never bothered me, this phone was made to last, BIG kudos to the developers and engineers!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, bad life time
on September 8, 2023
Posted by: SaphCyb
[This review was collected as part of a promotion.] I genuinely enjoyed using this phone, and I still do, my only issue is that the screen protector is breaking at the crease due to the amount of folding. It really sucks that this happened only a year into using the phone, I wouldn't complain if it was, say 2 to 3 years before it broke. However, the phone itself is great, I love the outer screen, I love the software although the phone easily heats up. All in all, I give it an 8/10 overall.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
hinge sucks
on September 8, 2023
Posted by: rbotello
from chicago
Expertise:Intermediate
In 1 year already went through 2 of them. Any little fall on the hinge of the phone and its over. The phone will not open all the way. if you force it open it creates a black screen that will not work
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 12, 2023
Hi Rbotello, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We understand how important the durability of your device is to your enjoyment and continued usage of your phone. We always recommend our customers have a protective case on their device since we understand bumps and things do happen. We have a few options that do cover and add protection to the hinge as well. We have also included a link below to a great article about measure we think are helpful to protect your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Wait for Screen Tech to Improve
on September 7, 2023
Posted by: SieK
from Salt Lake City, Utah
Expertise:Intermediate
Used to love my phone. Close to a year in and the crease from folding is pretty bad. Sent it in to get a new factory-set screen protector (sounds like a common problem). They wanted to charge me because of a nick in the screen. Since it's going to happen again in a year, I didn't see the cost as worth the benefit and had the phone sent back without repair. Plus the service cost was more than the current difference between trading in a perfect phone vs. "cracked" screen. Photos show how it was returned. Not only does it look considerably worse than it did beforehand, it also makes a cracking sound when I try to fold it. It's a neat concept, and honestly, I've loved every other aspect of it - but wait until the screen technology is improved on the physical fold. In following up to see if anything could be done about the worsened state of my screen, it appears all procedures were followed correctly on Samsung's end.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi there SieK, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear how much you've enjoyed the usage of your device. We are also happy to hear you were able to work with out team on options to repair your device. We have included a link below we think might be helpful about care instructions for foldable devices if you do decide to continue with the foldable line of devices or do go ahead with a repair to your current device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Bad phone, cheap garbahe
on September 4, 2023
Posted by: Steve
Expertise:Intermediate
This was bought in may, and then 4 months later the hinge is clicking and the screen has black dead pixels and red lines. And guess what Samsung the only one who doesn't cover dead pixels. No more Samsung phones, and don't even talk about their refrigerators.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hey there Steve, thank you for taking time to share your thoughts with us about your Samsung Galaxy Z Flip4. We understand the importance of knowing your device can go wherever you go and will have the durability you desire. Without knowing who you have spoken to about the warranty and repair options for your device we have provided links below we believe will help you. We have provided a link to the warranty information for your device. We also have included a link to the Samsung Support Team to help with options about a warranty claim or repair options for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Protective case
on September 4, 2023
Posted by: Brarbruh
[This review was collected as part of a promotion.] It was difficult to find a good Protective case.
If it falls on the hinge the screen can be damaged if the hinge doesn't open properly.
If it falls on the hinge the screen can be damaged if the hinge doesn't open properly.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hey there Brarbruh, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear you are wanting to ensure you protect your device. We are always adding new cases that offer a variety of different appearances and functionality. You can find them with the link below in our accessories. We appreciate you being a Samsung customer. -Elizabeth
Galaxy Z Flip4 Accessories
https://www.samsung.com/us/mobile/mobile-accessories/phones/?category_names=Phones&smartphone_compatibility=Galaxy+Z+Flip4
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Galaxy Z Flip4 Accessories
https://www.samsung.com/us/mobile/mobile-accessories/phones/?category_names=Phones&smartphone_compatibility=Galaxy+Z+Flip4
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Z flip 4 is nice
on September 3, 2023
Posted by: Dingo31
[This review was collected as part of a promotion.] I got this phone for a great price. I love how small it feels in my pocket. The hinge is sturdy and metal. The screen is top notch. I prefer this phone more than my previous iPhone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is Fast
on September 3, 2023
Posted by: Careyk
[This review was collected as part of a promotion.] The Samsung phone is used for gaming also used for my stocks and banking.
Value
5
Written by a customer while visiting Samsung US